We own the most extensive IT ticketing system, Del Systems IT ticketing system supports and helps you to better manage your help desk processes from first contact to resolution.
Del Systems remote control provides fast, secure, reliable access to any device within your organization. With our service remote desk solution, you can monitor, troubleshoot and control any device from almost anywhere.
Del Systems user-service portal lets end users submit request services, incidents, view IT announcements, chat with IT support people, consult the knowledge base for self-help, reset domain passwords or unlock accounts, and more.
Because help desks can help you track metrics, such as average time spent resolving tickets, IT managers can run detailed reports to discover trends.
Del Systems helps you understand your customer better - so you can provide the right support at the right time, in their context.
Del Systems removes the distance between your team and your customers - so you can provide better support, quicker.
Your customer wants more than just delight. Surprise them with effortless customer service that makes a difference.